Powering SaaS Growth

Welcome to OtterlySaaS Consulting, providing expert go-to-market consultancy and fractional Customer Success leadership to founders, C-suite, investors, and GTM leaders of start-up SaaS companies in their early and growth stages. Click here to learn more about our range of services and fractional expertise.

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HOW WE HELP

Build New CS Teams

Specialising in helping SaaS companies build their first go-to-market post-sale team from the ground up or US HQ companies expanding into Europe for the first time. Together, we will develop strategies and frameworks that lay the foundation for growth. As first boots on the ground we have experience in going from 0-15+ heads by hiring top talent.

Fractional CS

Whether you need immediate or short-term leadership, or assistance in building a new Customer Success motion, we're here to help. Our experienced leader will seamlessly integrate into your team, taking on day-to-day running of the team, driving results aligned to company goals and engaging immediately in customer relationships and commercial processes.

Develop CS Teams

Looking to elevate your Customer Success team? Experienced in providing leadership and coaching to teams that have grown organically and now need development. By offering mentoring, team members are empowered to develop their skills and become stronger practitioners, enhancing their performance and driving success for your company.

Launch New Products

We help companies launch products to market by providing hands-on support every step of the way. From building out product positioning and demonstrating the product, to managing the sales process and supporting newly acquired customers. Capturing valuable product feedback to refine and enhance the offering.

Services

OUR SERVICES

Driving Your SaaS Business Forward

Strategic Guidance

We specialise in strategic business plans tailored to SaaS companies. Starting with a Collaboration Exploration session to understand your challenges and goals, followed by a Discovery Session to refine the scope, leading to a clear proposal. Once agreed, a consultancy agreement sets the foundation for a focused, results-driven partnership.

Tailored Solutions

Every SaaS business is unique, and so are its challenges. Instead of a one-size-fits-all approach, we craft customised strategies, processes, and frameworks aligned with your goals. From customer success to product positioning, our solutions drive real impact and measurable results.

Flexible Engagements

Whether you need focused, tactical advisory support or a longer-term strategic partnership, we tailor our engagement to fit your needs. From short-term guidance to deeper, ongoing collaboration, we work with you to define the right level of support, ensuring maximum value at every stage of your journey.

About

$20m

Experience

Years SaaS Start-up Experience

Years in Customer Success Leadership

Times as First CS Hire

ARR Milestones from $0 Start

ABOUT

Meet Your SaaS Consulting Expert

At OtterlySaaS Consulting, we pride ourselves on integrity, expertise, and a passion for helping SaaS businesses grow. Like the playful and resourceful otter 🦦, Russ is engaging, energetic, and adaptable, ready to dive into challenges with optimism and enthusiasm. With a deep love for technology, he helps SaaS innovators navigate a dynamic

market through strategic guidance,

tailored solutions, and unwavering

support. Most importantly, Russ values

meaningful connections, ensuring that

the relationships he builds extend well

beyond the duration of any project.

Russ

Testimonials

TESTIMONIALS

“Russ epitomised professionalism, determination and humility. He is a deep advocate for Customer Success and one of the outstanding leaders who really has made a career out of this discipline.

Highly recommend connecting with Russ if you need to learn how CS should be implemented in a PLG company.”

Neil Smith

VP Partnerships and Alliances, Zeplin

Clients

WORKED WITH

Contact

GET IN TOUCH

Start Your SaaS Conversation

Reach out to OtterlySaaS Consulting to explore how we can help with Customer Success and GTM consulting, so you can take your product to market faster and make your customers wildly successful. We're here to collaborate and drive your SaaS venture to new heights 🚀